State-of-the-Art Audiology

Serving New York City and Surrounding Boroughs

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COVID-19 Update

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Hear and Connect Better

Dear patients,

As we move thru the weeks, technology has become a crucial part of our professional and social lives. Therefore, we have collected information that we think may be helpful to you. These tips are for everyone, not just for the hearing impaired.

1.    Ensure a good internet connection by moving the computer, tablet or phone used to conduct the videoconferencing call to the location where your signal is strongest. A wired connection is typically better than a Wi-Fi network. Depending on the size of your home and the distance between your router and your computer /tablet, a Wi-Fi extender will cost between $20 and $100 and will strengthen and stabilize our Wi-Fi signal.

2.    Reduce background noise and shut off any background music or media (such as inadvertently running YouTube or news videos). Also, keep all mics on mute except when speaking to reduce extraneous noise.

3.    Use high quality microphone or headset and speakers. For people who have hearing aids, some individuals wear a headset over their hearing aids while others prefer to remove them for the duration of the call. Overall, communicating through a headset and microphone will transmit clearer speech. The more direct the connection between the computer, laptop, smartphone or tablet and the hearing devices, the better the audio signal will be.

4.    Bluetooth is a standard for short-range wireless interconnection of mobile phones, computers and other electronic devices. Some hearing aids and some computers or smart devices can be “paired” or connected directly and others need an intermediary device. A popular style of hearing aids has the capability to connect wirelessly to a smartphone automatically and are called Made-for-iPhone or Made-for-Android. For those of you who have these hearing aids already, if you haven’t already, consider pairing with a tablet for a wider screen on videoconferencing. If you need assistance with trying this out, let us know.

5.     You can close caption your zoom calls.

Please click the link below for a guide on how to sign up for Zoom Closed Caption Instructions:  

6.    If you cannot use the Zoom close caption, you can download Ava or Google scribe from the App Store. After you have downloaded the app, place next to your computer.  The app will transcribe the zoom conversation and you can read it as the conversation is occurring 

We hope that you find the above helpful.  We will continue on a weekly basis to send you valuable information to improve communication.

Please stay safe and healthy!

Louise Levy